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IT Service Delivery - ITIL

  • Location:

    York

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Up to £40000 per annum

  • Contact:

    Alice Crossley

  • Contact email:

    Alice.Crossley@weareoliverjames.com

  • Job ref:

    JOB-032021-137315_1614876115

  • Published:

    about 3 years ago

  • Expiry date:

    2021-04-03

We are looking for an experienced IT Service Management professional to join a reputable and rapidly growing business based in York.

This position will work within the IT Service Management processes; Incident, Major Incident, Change Management, Problem Management, Service Level Management, Knowledge Management, Service Asset and Configuration Management, etc.

You will operate within the IT function that's responsible for providing support to locations across the UK

Key Responsibilities:

  • To review data and perform mid-level tasks associated with the relevant IT Service Management processes and execution functions
  • The execution of compliance monitoring procedures & reporting, notifying staff & management of issues
  • To collate KPI data in support of Quality Monitoring and Continuous improvement activities
  • To understand IT Department goals & objectives and deliver work products to contribute to those goals
  • To assist in further implementing ITIL processes as well as assist with instant management

Skills & Experience:

  • Good understanding around the ITIL framework and experience working in that environment
  • Excellent communication and customer service skills
  • Ability to interpret control and process requirements - applying them to daily tasks
  • Keep technically current with changes & improvements within the given field
  • Good understanding of current IT production operations, quality practices and client services.

This is a great opportunity to join a growing IT function and to help their team move forward and mature, having a direct impact on the business

Please click apply or email alice.crossley@weareoliverjames.com for more details

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