Continuous Improvement Manager - Insurance
Continuous Improvement Manager's role is to build a continuous improvement capability and culture within the client UK Business. Utilising Lead Six Sigma and Systems Thinking based methodologies to engage teams in solving customer problems.
Responsibilities
- Embedding a culture of sustainable Continuous Improvement (CI) within the business
- Leading, coaching and mentoring the Continuous Improvement Team in both technical CI skills and change management skills to improve delivery capability and experience
- Leading by demonstration of application: personally carrying out some more complex improvement initiatives and implementing a problem led, data driven and evidence-based approach to recommendations and decision making
- Working closely with the Service Delivery Managers to plan and prioritise CI interventions, according to greatest return
- Leading the definition and delivery of a portfolio of business improvement projects through the application of Lean Six Sigma and project management tools
- Maximising the impact of the CI function, through rigorous focus on reducing waste and cycle time, improving turnaround time and identifying automation opportunities
- Acting as a SME in the implementation of process automation and robotics
Required Skills
- Proven success in leading transformation and improvement programmes in complex systems
- Demonstrable ability to develop and inspire a continuous improvement culture
- Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt
- Proven continuous improvement analytical experience from a similar role, including project management and business analysis
