Change Assistant / Project Support
Purpose of the role : You will be supporting both the Head of Business Change and the Delivery Manager with a wide range of change management and IT tasks.
Key tasks :
- Requirements gathering
Facilitate the delivery of new applications and associated business practices by training users, explain and document enhancements to IT, and provide or support user acceptance testing. - Process documentation
Understand the process objectives for each business function, supporting the rollout of any changes and proposing improvements. - Stakeholder management
Regular updates / escalation to Delivery Manager and Head of Business Change. Complete written updates for projects. - Cross-departmental liaison
Spend time with business change requestors to understand the objectives of any change and positively challenge processes, solutions, and test plans. Support release management process including co-ordination and compilation of Release Notes. - Adherence to Project Management Framework
Ensure key departments are aware of new Changes / Projects (e.g. Data Protection Officer, Contracts Manager, IT Infrastructure)
Analyse and resolve issues
- Insurance background
- Required skills & competencies
- Enjoys managing and working on a wide variety of concurrent projects.
- Positively manages diverse relationships and personalities.
- Keen interest in process improvement and solution design.
- Confident submitting verbal and written project updates
