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Case Management / CRM Project Manager - Warrington

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  • Contact:

    Iola Kerns

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  • Published:

    3 months ago

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Case Management / CRM Project Manager - Warrington

The purpose of this job is to lead a project that will deliver new case management capabilities to the client services department of this established Technology business. This will be achieved through the implementation of a third party CRM COTS product.

This is a hybrid Project Manager / Business Analysis role, and as such the role holder will be responsible for both of these aspects of project delivery.


  • Highly motivated, experienced Project Manager/ Business Analyst, familiar with managing IT and business change projects within a structured technology-led delivery environment
  • A successful track record in delivering secure, business critical systems in dynamic, fast moving environments
  • Considerable experience of delivering case management solutions, ideally through the implementation of third party COTS packages
  • Experience of performing a hybrid Project Manager / Business Analyst role
  • Project management experience including project scoping, planning, resourcing, issue/risk management, execution, reporting, change management and financial management
  • Business analysis experience including requirements gathering and business process modelling
  • Experience of managing internal and external suppliers, including managing the commercial relationships with external suppliers
  • Experience of working in complex transactional and/or financial environments
  • Ability to work independently and proactively
  • Excellent communication skills and experience of stakeholder management and conflict resolution
  • Excellent time management / planning skills
  • Experience of using modern software delivery tools such as Jira, Confluence, Trello, etc.

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